Read our terms before you book
These terms explain how Spritzin Cleaning Co works, what we guarantee, and what to expect when you book a clean in London. Simple and upfront, no fine print games.
Please allow a minimum of two days notice for bookings.
This allows us to prepare our equipment, plan each journey with precision, and arrive ready for every appointment.
Late cancellations incur fees
We kindly ask that any rescheduling or cancellations be made at least 48 hours prior to your scheduled appointment. Cancellations made less than 24 hours of the appointment will incur a charge of 50% of the service fee.
Pay after the clean
Pricing is agreed in advance and payment is only required once the work is completed.
Clients are required to provide a vacuum cleaner and mop for each cleaning session.
This system safeguards against cross-contamination between properties while supporting a more efficient and streamlined workflow.
Clients may include up to two additional personalised expectations per booking, subject to slot availability.
As part of our personalised cleaning service, clients may select up to two add-ons for standard cleans. This ensures a dedicated, high-quality service for every appointment without compromising our commitments to other customers.
We specialise exclusively in professional cleaning services. For clients who require additional support, we also offer housekeeping tasks including dishwashing, laundry, bed linen changes, and ironing.
We respectfully request that dishes and personal belongings are cleared prior to each clean to allow our team to focus fully on the tasks within our scope unless you are elderly, have a disability, health issue or learning difficulty.
Our full terms and conditions
Booking Policy All bookings require a minimum of two days’ notice. Upon confirmation, the appointment time and service type will be agreed in writing. No prepayment is required; payment is due only after the clean has been completed. A minimum booking of 2.5 hours applies to all properties with two or more bedrooms and to all commercial spaces. If personalised expectations, such as a full oven clean or limescale removal have been requested as part of a standard clean, please select an earlier appointment slot or an alternative day to ensure sufficient time for completion without affecting other scheduled appointments. Pricing and Payment Each quotation is prepared based on the details provided at the time of booking, including property size, condition, and service type. The final price is confirmed before work commences, and any additional costs will always be communicated in advance or during the appointment. Payment is due upon completion of the clean via Tap to Pay or bank transfer. Rates may be reviewed from time to time; any adjustments will be communicated clearly before they take effect on future bookings. Cancellations and Rescheduling A minimum of 48 hours’ notice is required to cancel or reschedule a booking. Cancellations made with less than 24 hours’ notice will incur a late cancellation fee of 50% of the booking value. If our team arrives and is unable to access the property, the full booking fee will be charged. Access and Entry Please ensure the property is safely accessible at the agreed time, including access to water, electricity, and a clear working area. If no one will be present, we will follow the entry arrangement agreed in advance, such as key boxes or codes. Service Standards Each service covers the specific tasks agreed at the time of booking. We politely ask you to move personal belongings beforehand; toys, clothes, shoes, sentimental items and important documents, as well as clearing dishes and items from the sink and counters to ensure effective cleaning. We reserve the right to decline work we consider unsafe or unreasonable, including properties with hazardous conditions such as blood, vomit and faeces or extreme clutter. Any fragile items or pre-existing damage should be identified prior to the commencement of work and any items not to touch or rooms not to enter must be voiced prior. Spritzin Cleaning Co is fully insured in the event of accidental damage. Personalised Expectations & Slot Times You are permitted to choose a maximum of two extra expectations each booking, such as oven, microwave, fridge, cupboards and drawers, limescale removal etc. (these are listed in the form on the contacts page and are already included in deep, end of tenancy and post-construction cleans). Please pick an earlier slot time to avoid clashing other appointments. No Cleaning Zone We do not clean dishes, change bed linen, iron, or do laundry unless you are elderly, have a disability, health issue or a learning difficulty. Satisfaction Guaranteed or Re-clean If any aspect of your clean does not meet the agreed standard, please notify us within 24 hours and we will return to rectify the issue at no additional cost. Insurance and Safety Spritzin Cleaning Co is fully insured and all staff are DBS checked. We use eco-friendly products and colour-coded equipment to maintain a clean and safe environment. Our operating hours are Monday to Friday. Our liability is limited to the value of the service booked. Changes to These Terms These terms may be updated from time to time. Any changes will be communicated clearly before they affect your next booking. Feedback If you have any concerns, please contact us directly or through the contacts form on the contacts page and we will make every effort to resolve them promptly
4 questions about how our terms work
Quick answers about how our terms work in practice.
You shouldn't need a lawyer to book a cleaner
Our terms are straightforward, and so is our pricing. No fine print, no hidden fees, just the exact price confirmed up front before we start.